HAVE A QUESTION?
FAQs
Please take a moment to familiarise yourself with our FAQs. We've done our best to comprise a list and answer your most-asked questions but if we have missed something of course, feel free to shoot us an email if you still can't find what you're looking for.
At The Pantiles Walker we care for both cats and dogs in the Tunbridge Wells & surrounding areas. We are comfortable sitting larger breeds up to 45+ kg.
What types of pets do you care for?
Do you have Pet Insurance?
Yes, we are fully covered by 'Pet Business' insurance. Please check out our Insurance Policy here.
Do you have a Pet Boarding Liscense?
In England, the Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018 establish standards for animal care and licensing. The regulations explain that some people providing pet care may need a licence from their local council if they run a business that provides either overnight boarding for dogs and cats, or day care for dogs.
The regulations do not require a licence for dog walking or house sitting in the dog’s normal place of residence.
Most independent pet sitters in England who offer only occasional pet boarding or day care services likely do not need a licence. Based on guidance from The Department of Environmental Food & Rural Affairs (DEFRA) about the Animal Welfare Regulations, you should not be required to obtain a licence if you earn less than the £1,000 per year threshold for the trading income allowance.
What if I Need to Cancel?
Please contact us as soon as you possibly can in order to cancel your booking - we will do our best to work with you and be as understanding as possible. You can cancel up to 3 days before the commencement of your booking and receive and full refund. Please read our full T&Cs here.
What Happens if There's an Emergency While I'm Away?
This will be discussed with you prior to confirming your booking. You will also need to fill out a form in which you'll be asked to list any emergency contact details and the contact information of your pet's vet. For any specific instructions/ needs please be sure to list them on the 'Confirmation Form'.
Get in touch
I have a disability and sometimes I get flare-ups which makes it painful to move let alone walk! Georgia responded quickly to my booking request and accommodated everything I needed. Will be using her again.
- Ian C.
